Refund policy

Last updated 4 November 2026

Every Gildi module is free, so you can try it before you pay. If a paid plan isn’t right for your server, here’s what happens.

Refunds within 14 days

If you ask within 14 days of your first payment for a plan, or of a yearly renewal, you get your money back in full. No reasons needed.

After that, we refund when something went wrong on our side, like a double charge or a long outage. We look at everything else case by case. Your legal rights as a consumer always apply on top of this.

How to ask

Our plans are sold by Paddle, our merchant of record, so your receipt comes from Paddle and your refund comes back through them to the way you paid. Use the link on your receipt, or email hello@gildi.gg with the server ID or the receipt number. Most refunds reach you within 5 to 10 working days, depending on your bank.

Bought through Discord

Once Gildi is on Discord’s store, subscriptions bought there are billed by Discord, and Discord’s refund rules apply. We can’t refund those ourselves.

What a refund does

A full refund ends the plan straight away and the server goes back to Free. Whatever is over Free’s limits pauses, and starts again if you upgrade later. Older logs and transcripts are hidden for 30 days and then deleted.

Cancelling

You can cancel at any time from your server’s plan page. You keep the plan until the end of the period you paid for and aren’t charged again. Cancelling on its own doesn’t refund the current period, unless you’re within the 14 days above.

Contact

hello@gildi.gg, Kyzo Studios, Spuikreek 177, 3079 AG Rotterdam, the Netherlands. KVK 81481195, Btw-id NL003567984B67.